What should I do if I lose items or my passport in China?
General Items: First, return to the last location you visited to inquire (restaurants, tourist attraction service desks, and hotels in China have lost and found services); for transportation hubs, you can call the service hotline (high-speed rail 12306, airport service desks); for items lost in ride-hailing cars, you can contact the driver through the app. The return rate for lost items in Chinese ride-hailing services is quite high. Lost Documents: Immediately report to the nearest police station and obtain a police report (required for subsequent replacement and insurance claims), then contact your embassy or relevant agencies in China to replace your travel documents. Before departure, be sure to: keep your passport and Taiwanese
General Items: First, return to the last place you visited to inquire (restaurants, scenic area service desks, and hotels in China all have lost and found); at transportation hubs, you can call the service number (high-speed rail 12306, airport service desks); for items lost in ride-hailing cars, you can contact the driver through the app. The return rate of lost items in Chinese ride-hailing services is quite high. Lost Documents: Immediately report to the nearest police station to obtain a police report (needed for subsequent reissuance and insurance claims), then contact your consulate in China or relevant authorities to reissue travel documents. Before departure, make sure to: scan your passport and Taiwan Compatriot Permit and save a copy to the cloud and your phone, and also keep a printed copy separately in your suitcase and personal bag. This action takes only five minutes, but in critical moments, it can save three days.